Return & Refund Policy for Dar Al Majus Fair Trade Bazaar online shop
At Dar Al Majus Fair Trade Bazaar online shop, we strive to ensure your satisfaction with every purchase. If, for any reason, your purchase arrives damaged and needs replacement, we’re here to help.
Return and Reporting a Broken Item
– Please report any damaged or broken items within 3 days of receiving your order.
– You have 10 to 14 days to return an item from the date you received it if there is damage to the Item.
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
– Contact our Customer Service team at dambazaar@proterrasancta.org and provide your order number along with details and photos of the damaged item.
Return Refunds and Replacements Process
– Our team will review your case promptly and provide instructions on returning the damaged item.
– If the damage is confirmed and meets our return criteria, we will offer you the choice of a replacement item (if available) or a refund.
– Once we receive your returned item, we will inspect it to verify the damage and notify you that we have received your returned item. We will immediately notify you on the status of your refund of replacement.
– If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed may vary based on your payment provider. In the case of replacement our team will follow up to arrange a replacement subject to availability.
Shipping
– You will be responsible for paying for your shipping costs for returning and / or replacing your item. Shipping costs are non-refundable.
– If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
– If you have any questions on how to return your item to us, contact our Customer Service team at dambazaar@proterrasancta.org for further assistance.
Payment Policy for Dar Al Majus Fair Trade Bazaar online shop
At Dar Al Majus Fair Trade Bazaar online shop, we offer convenient and secure payment options to ensure a seamless shopping experience. Please review our payment policy below:
Accepted Payment Methods
We accept payments via the following methods:
– All Credit or Debit Cards except for American Express
– Bank wire transfer to Bank of Palestine
Payment Security
Your payment information is encrypted and securely processed. We prioritize the security of your financial details and utilize trusted payment gateways to safeguard your transactions.
Order Confirmation
Upon successful payment, you will receive an order confirmation email detailing your purchase and payment information. If you do not receive this confirmation, please contact our Customer Service team at dambazaar@proterrasancta.org
Currency
All prices listed on our website are in USD. We strive to ensure transparency in pricing, and any additional fees or taxes will be clearly indicated at the checkout. The Exchange rate will then be subject to the rates of your bank or credit card issuer according to official rates. Refer to your bank for more information and advice on this matter.
Payment Disputes
In the event of any payment-related concerns or discrepancies, please reach out to our Customer Service team promptly. We are committed to resolving any issues efficiently and fairly.
Payment Authorization
By making a purchase on our website, you authorize us to charge the provided payment method for the total amount of your order, including any applicable taxes and shipping fees.
Contact Us
For any questions or further clarification regarding our payment policy, please contact our Customer Service team at dambazaar@proterrasancta.org